Terms & Conditions

Membership Agreement

This agreement is between you, the member, and DUAL Strength and Fitness Ltd.

Memberships • Payments • Cancellations • Freezes • Gym Rules • Conduct

1. Agreement

This is an agreement between you, the member, and DUAL Strength and Fitness Ltd, a company registered in England and Wales under company number 09047434.

Our registered office is DUAL Strength and Fitness Ltd, Unit B Blatchford Road, Horsham, West Sussex, RH13 5QR.

By following the online joining process to become a member of DUAL Strength and Fitness Ltd, you accept the terms and conditions in this Membership Agreement. You should only join if you are willing to accept them.

2. Starting Your Membership

This Membership Agreement starts once you have accepted the terms during the online joining process.

By accepting the terms, you agree to pay any applicable fees, joining fee, administration fee and monthly membership amount shown during the joining process and before confirming your payment instruction.

If a waiting list is in operation, your membership will start when we confirm this to you by email.

3. Your Membership Rights

You are entitled to access and use the gym, or gyms, defined by your membership, provided that you continue to pay your monthly membership amount and comply with these terms and the DUAL Membership Rules.

We reserve the right to change the access privileges of members with membership packages that allow access to multiple locations. We will make reasonable efforts to communicate any significant changes in advance.

4. Managing Your Membership

Members are responsible for managing their own membership, including any requests to cancel, freeze or amend their membership.

  • All cancellation, freeze or amendment requests must be made in writing by email to membership@dualstrengthandfitness.co.uk.
  • Requests made verbally, by telephone, text message, social media or to individual staff members cannot be accepted as formal notice.
  • To guarantee that a cancellation or freeze is processed before your next payment, we must receive your email at least 7 clear days before your next scheduled payment date.
  • If less than 7 days’ notice is given, your next payment may still be collected and the cancellation or freeze will usually take effect from the following payment cycle.
  • It is the member’s responsibility to ensure the request has been sent in time.
  • You should keep your confirmation email as proof that your request has been processed.

5. Cancelling Your Membership

You may request to cancel your membership at any time by emailing membership@dualstrengthandfitness.co.uk.

You must give at least 7 clear days’ notice before your next scheduled payment date to guarantee cancellation before the next payment is collected.

If cancellation is requested with fewer than 7 clear days before your next payment date, the next payment may still be collected and your cancellation will normally take effect from the following payment cycle.

You will be entitled to use the gym until the end of the period you have paid for. No refunds will be issued for unused membership time.

6. Freezing Your Membership

You are entitled to freeze your membership at no charge for up to 6 months at a time, subject to DUAL’s current membership freeze policy.

  • Freeze requests must be made by email to membership@dualstrengthandfitness.co.uk.
  • We require at least 7 clear days’ notice before your next scheduled payment date to guarantee the freeze is processed before the next payment.
  • Freeze requests cannot normally be backdated.
  • You are responsible for contacting us to extend the freeze or cancel the membership.
  • If you do not request an extension or cancellation, your membership will automatically reinstate once the agreed freeze period has ended.
  • You agree that all fees associated with your membership will resume once the freeze period ends.

7. Payments

  • You agree to pay any applicable joining fee and administration fee on the date shown during the online joining process.
  • You agree to pay the monthly membership amount by automated card payment.
  • Your first monthly payment is due on the date shown during the joining process.
  • Subsequent monthly payments are due on the same day of each following month.
  • You agree to maintain an active automated payment method for your membership.
  • If any payment is returned unpaid or not honoured, you agree to pay an administration fee of £15 on demand.
  • Access to the gym may be suspended while payments remain overdue.

8. Email & SMS Communications

We may communicate gym, membership and fitness-related information to you by email or SMS.

You may opt out of marketing communications, but if you do, we cannot be held responsible for any loss incurred by you not receiving DUAL-related communications.

9. Your Obligations

  • You agree to comply with the DUAL Strength and Fitness Ltd Membership Rules.
  • You confirm that you are at least 16 years old.
  • You agree to tell us immediately of any changes to your personal details, including contact information.
  • You agree that you have read and understood our Privacy Policy.
  • You must use gym facilities and equipment properly and safely.
  • You must consult a member of staff if you are unsure how to use any equipment.
  • You will be liable for damage caused to our equipment or facilities through negligent or improper use.

10. Member Behaviour & Code Of Conduct

DUAL Strength and Fitness is committed to providing a welcoming, safe and respectful environment for all members, guests, staff, trainers and therapists.

Abuse towards staff, members, trainers, therapists or visitors will not be tolerated.

  • Members must treat staff, members and visitors with courtesy and respect at all times.
  • Abusive, aggressive, threatening, intimidating, discriminatory or offensive language or behaviour will not be tolerated.
  • Harassment, bullying, intimidation or behaviour likely to make others feel uncomfortable may result in immediate action.
  • Members must follow all reasonable instructions given by staff.
  • Members must not deliberately misuse equipment, damage property or behave in a way that places themselves or others at risk.
  • Members must not use the gym while under the influence of alcohol or illegal drugs.
  • Members must not smoke or vape inside the premises.
  • Members must wear suitable clothing and footwear.
  • Members must re-rack weights, wipe equipment after use and respect the training environment.

Any behaviour which, in the reasonable opinion of DUAL Strength and Fitness, negatively affects the safety, wellbeing, enjoyment or reputation of the gym may result in suspension or termination of membership.

11. Our Right To Refuse, Suspend Or Terminate Membership

DUAL Strength and Fitness reserves the right, acting reasonably, to refuse an application for membership or to suspend or terminate an existing membership where we believe it is necessary to protect the safety, wellbeing or legitimate interests of our staff, members or business.

Examples include, but are not limited to:

  • Abusive or threatening behaviour.
  • Violence or intimidation.
  • Harassment, bullying or discrimination.
  • Repeated breaches of the Membership Rules.
  • Deliberate damage to equipment or facilities.
  • Fraudulent use of membership.
  • Sharing membership access or allowing unauthorised entry.
  • Behaviour likely to bring DUAL Strength and Fitness into disrepute.
  • Any conduct that we reasonably believe creates an unsafe or unacceptable environment.

Where appropriate, we may issue warnings before taking further action. However, for serious incidents we reserve the right to suspend or terminate membership immediately without notice or refund.

12. Access, Guests & Day Passes

  • Only the person named in the membership may use that membership.
  • Memberships must not be shared.
  • Guests must purchase a valid day pass or have authorised access before using the gym.
  • Members must not allow another person to enter using their membership, fob, app or access credentials.
  • Unauthorised access may result in suspension or termination of membership.

13. CCTV, Photography & Filming

You consent to your image being recorded by CCTV for security, safety and operational purposes. CCTV footage may be reviewed at our discretion by our employees, contractors or authorised parties.

CCTV footage will be stored securely in accordance with our Privacy Policy.

You consent to incidental inclusion in marketing photographs of our premises that we may take from time to time.

Photography or filming by members must be respectful of others. You must not deliberately record or photograph other members without their consent.

14. Health & Safety

You are responsible for ensuring that you are fit and able to exercise. If you are unsure, you should seek medical advice before training.

We are not liable for any injury you suffer through incorrect use of our equipment or facilities, or through failing to follow instructions.

15. Our Obligations

We will make reasonable efforts to provide access to the facilities included in your membership.

We may need to close all or part of the premises for maintenance, repairs, refurbishment, cleaning or for reasons outside of our control. We will endeavour to reopen facilities as soon as reasonably possible.

If you have a single-site gym membership and the gym closes indefinitely, this agreement will end and you will receive a pro-rata refund of your membership fee.

16. Our Rights

  • We may terminate this agreement and your membership with immediate effect if you do not pay any fee or monthly membership amount when due.
  • We may terminate this agreement if you breach these terms or the Membership Rules.
  • We may communicate gym and fitness-related information to you by email or SMS.
  • We may assign the benefit of this agreement and our rights to a third party, provided your rights are not prejudiced.
  • We may make reasonable changes to the Membership Rules and this Membership Agreement at any time.

17. Liability & Personal Belongings

DUAL Strength and Fitness Ltd, its parent companies, agents, employees and subcontractors are not liable for loss, damage or theft of property brought onto our premises.

If such loss, damage or theft is caused by the negligent acts or omissions of DUAL Strength and Fitness Ltd, or its agents, employees or subcontractors, our liability to you will be limited to £200.

Personal belongings are left at the owner’s risk.

18. Additional Services

Any additional services, including personal training, sports therapy and massage therapy, do not form part of your Membership Agreement.

We do not accept liability for loss, damage, personal injury or other loss caused by any negligent act or omission of those providing additional services, which are specifically excluded from this Membership Agreement.

We may provide induction services or personal reviews of your training needs without additional charge. These services are part of your Membership Agreement.

19. Complaints

You may complain to us by emailing info@dualstrengthandfitness.co.uk using the email address that we hold for you and quoting your membership number where possible.

20. Debt Recovery

If any payment is not made when due, we reserve the right to recover any money owed under this contract, including administrative costs and any costs incurred with lawyers or debt collection agencies.

21. General Terms

  • Only you, the person named in the online joining process, can benefit from this agreement.
  • If any terms of this agreement are invalid, unenforceable or illegal, the remaining terms can still be enforced.
  • This agreement is governed by the law of England and Wales.
  • You should print or save a copy of this agreement for future reference.

22. Contact

Membership cancellations and freezes: membership@dualstrengthandfitness.co.uk

General enquiries and complaints: info@dualstrengthandfitness.co.uk

Email Membership Team