Questions About Joining DUAL?
Find quick answers about memberships, classes, HYROX, day passes, cancellations, freezes and getting started at DUAL Strength + Fitness.
Join Today Ask A QuestionMost Common Questions
If you can’t find what you need, email info@dualstrengthandfitness.co.uk and we’ll help.
Joining DUAL
How do I join DUAL?
You can join online using our registration page. Once your membership has been processed, you’ll be able to start training at DUAL.
Can I train straight after joining?
Yes. Once your membership has been processed, you can begin using the gym during our opening hours.
Why should I choose DUAL over a big chain gym?
DUAL is proudly independent and has been serving Horsham since 2016. You’ll find premium strength equipment, HYROX-style training, classes, expert support and a welcoming community where the team genuinely know the members.
Is DUAL suitable for beginners?
Yes. DUAL is a friendly, supportive gym for all abilities. You don’t need to be fit before joining.
I’ve never joined a gym before. Will I fit in?
Absolutely. Many of our members started with little or no gym experience. Our team are happy to help you feel comfortable and get started.
Memberships
Is there a joining fee?
Joining fee offers can change from time to time. Please check the current joining page for the latest membership offer.
Are there long contracts?
Our standard monthly memberships are monthly rolling memberships with no fixed minimum term.
Monthly memberships automatically renew each month until cancelled and membership fees are paid monthly in advance.
We also offer a prepaid 12-month Annual Gym Membership.
Please check the individual membership details and our Terms & Conditions before joining.
Do monthly memberships automatically renew?
Yes. Our standard monthly memberships automatically renew each month until you cancel your membership in accordance with our cancellation policy.
Membership fees are paid monthly in advance.
Can I upgrade my membership later?
Yes. If you’d like to move to a different membership option, contact the team and we’ll help arrange it.
Do you offer annual memberships?
Yes. Our Annual Gym Membership is a prepaid 12-month membership rather than a monthly rolling membership.
Can teenagers join?
Members must be at least 16 years old. If you’re unsure about eligibility, please contact us before joining.
Day Passes
Can I try the gym before joining?
Yes. You can buy a day pass and experience the gym before committing to a membership.
How much is a Day Pass?
Day Passes are £10 and are a great way to experience DUAL before committing to a membership.
Can I bring a friend?
Friends are welcome, but they must purchase a valid £10 Day Pass before using the gym.
Do I need to book a Day Pass?
No booking is usually required. Simply purchase a valid pass before training, or contact us if you have questions before visiting.
Cancellations & Freezes
How do I cancel my membership?
Cancellation requests must be made by email to membership@dualstrengthandfitness.co.uk.
Please include your full name and the email address associated with your membership so we can identify your account.
To prevent your next scheduled payment from being collected, we must receive your cancellation request at least 7 clear days before your next scheduled payment date.
We will confirm your cancellation and membership end date by email.
Stopping attendance, cancelling your payment method or allowing a payment to fail does not cancel your membership.
Can I cancel by phone, social media or in person?
No. Membership cancellation requests must be made in writing by email to membership@dualstrengthandfitness.co.uk.
This provides both you and DUAL with a clear written record of when your cancellation request was received.
How much notice do I need to give to cancel?
To prevent your next scheduled monthly payment from being collected, DUAL must receive your cancellation request at least 7 clear days before your next scheduled payment date.
Your cancellation request should be emailed to membership@dualstrengthandfitness.co.uk.
What happens if I give less than 7 days’ notice?
If your cancellation request is received fewer than 7 clear days before your next scheduled payment date, that payment may still be collected.
Your membership will then remain active until the end of the resulting paid membership period.
No further monthly membership payments will be collected after your cancellation takes effect.
Does cancelling my payment method cancel my membership?
No. Cancelling your Direct Debit, card payment or other payment method does not constitute cancellation of your membership.
You must send your cancellation request to membership@dualstrengthandfitness.co.uk.
Can I freeze my membership?
Yes. Memberships can be frozen for up to 6 months at no charge, subject to our current freeze policy.
Freeze requests must be emailed to membership@dualstrengthandfitness.co.uk.
To guarantee the freeze is applied before your next payment, we require at least 7 clear days’ notice before your next scheduled payment date.
Membership freezes cannot normally be backdated and your membership will automatically resume at the end of the agreed freeze period.
Can I freeze my membership by phone or in person?
No. Freeze requests must be made in writing by email to membership@dualstrengthandfitness.co.uk.
Where can I read the full membership terms?
You can read the full DUAL Strength & Fitness Membership Terms & Conditions here:
Classes & HYROX
How do I book a class?
You can book classes through the class booking page on the website.
Are classes suitable for beginners?
Yes. Sessions can be adapted to suit different fitness levels. If you’re unsure, speak to the team before your first class.
Do you offer HYROX training?
Yes. DUAL offers HYROX-style training for people who want to improve strength, fitness and conditioning.
Do I need to enter a HYROX event?
No. Plenty of people train HYROX-style simply because it is a great way to improve fitness.
Facilities
What are your opening hours?
Monday–Friday: 6:00am – 10:00pm
Saturday & Sunday: 7:00am – 8:00pm
Do you have showers and changing rooms?
Yes. We have changing rooms with showers available for members.
Is there parking?
Yes. Parking is available immediately outside the gym.
What equipment do you have?
DUAL has strength equipment, free weights, cardio kit, functional training space, sleds, kettlebells, ropes, SkiErgs, RowErgs and HYROX-style training equipment.
Using The Gym
What should I bring?
Comfortable training clothing, suitable footwear, water and a towel.
Do I get a gym induction?
Inductions are available free of charge if you would like one. Speak to a member of the team and we’ll help you get started.
Can I film in the gym?
Filming should be respectful of other members. Please do not deliberately record or photograph other people without their consent.
Do I need to be shown how to use the equipment?
If you are unsure how to use any equipment, please ask a member of staff. We are happy to help.
Personal Training & Support
Do I have to use a Personal Trainer?
No. Personal Training is completely optional. You can train independently or choose to work with one of our experienced coaches.
How do I choose the right Personal Trainer?
Complete the enquiry form on our Personal Trainers page and we’ll recommend the most suitable coach or therapist for your goals.
Do you offer online coaching?
Yes. DUAL offers online coaching for people who want structure, accountability and training support remotely.
Ready To Start?
Join today, book a class or try us first with a £10 Day Pass.
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