DUAL SMS Terms
These terms explain how DUAL Strength + Fitness may communicate with you by SMS, the types of messages we may send and how you can manage your SMS preferences.
SMS Terms & Conditions
These SMS Terms & Conditions apply to text messages sent by DUAL Strength + Fitness.
We may use SMS to provide service and administrative communications relating to memberships and services, and, where appropriate permission has been obtained, to send marketing and promotional communications.
By opting in to receive SMS marketing communications from DUAL Strength + Fitness, you agree to receive text messages in accordance with these terms.
Consent to receive SMS marketing is not a condition of purchasing a membership, Day Pass or other service from DUAL.
Who We Are
DUAL Strength + Fitness
Unit B, Blatchford Road
Horsham, West Sussex
RH13 5QR
Telephone: 01403 260707
Email: info@dualstrengthandfitness.co.uk
Types of SMS Messages
Depending on your relationship with DUAL and the permissions you have provided, we may use SMS for communications including:
- Welcome or membership confirmation messages.
- Membership information and administration.
- Day Pass information.
- Booking, class or service information.
- Payment administration, including messages relating to failed or outstanding payments.
- Responses or follow-up relating to an enquiry you have made.
- Important service or administrative information relating to a membership or service you use.
- Where you have appropriately opted in, marketing and promotional messages relating to DUAL memberships, services, events and offers.
Service & Administrative Messages
We may use your mobile telephone number to communicate with you about a membership or another service you have requested from DUAL Strength + Fitness.
For example, this may include a welcome message when you join, information relating to a booking or Day Pass, important membership administration or contacting you about a failed or outstanding payment.
Service communications: These messages are intended to provide information or help administer an existing membership, booking, payment, enquiry or service. We keep these communications separate from promotional SMS marketing.
SMS Marketing
Where you have opted in to receive SMS marketing from DUAL Strength + Fitness, we may send promotional text messages relating to our business.
These messages may include information about:
- DUAL memberships and membership options.
- Gym services and facilities.
- Personal training, coaching or other services.
- Events and activities.
- Offers and promotions.
- Other relevant DUAL news and updates.
We will only send SMS marketing where we have the appropriate permission or another lawful basis to do so.
Important: providing your mobile telephone number to DUAL for membership administration, a booking, an enquiry or another service does not, by itself, mean that you have opted in to receive SMS marketing.
SMS Marketing Consent
Where consent is required, you will be given an opportunity to choose whether you would like to receive SMS marketing communications from DUAL Strength + Fitness.
Your decision about SMS marketing does not affect your ability to purchase or use a DUAL membership, Day Pass or other service.
We may keep a record of your SMS marketing preference, including whether you have subscribed or unsubscribed.
Message Frequency
Message frequency may vary depending on the services you use, your interaction with DUAL and the communications you have chosen to receive.
We aim to keep our SMS communications relevant and proportionate.
Message & Data Charges
DUAL does not charge you to receive our SMS messages.
However, standard message, data or network charges may apply depending on your mobile network provider and your individual mobile plan.
You are responsible for any charges imposed by your mobile network provider.
Opting Out of SMS Marketing
You can opt out of receiving SMS marketing communications at any time using the unsubscribe method provided within our SMS messages.
Depending on the method used to deliver the message, this may involve replying STOP or following another unsubscribe instruction contained within the message.
Once your opt-out request has been processed, we will stop sending SMS marketing communications to that mobile number through the relevant SMS programme.
Please note: opting out of SMS marketing does not necessarily prevent us from contacting you where appropriate with service or administrative information relating to an existing membership, booking, payment, enquiry or service you have requested.
Your Mobile Number
You are responsible for ensuring that the mobile telephone number you provide to DUAL is accurate and belongs to you, or that you otherwise have authority to provide it.
If your mobile number changes, please let us know so that we can update our records and avoid sending messages intended for you to another person.
Message Delivery
SMS delivery relies on mobile networks and third-party communications providers.
We cannot guarantee that every SMS message will be delivered immediately or successfully. Delivery may be affected by circumstances outside our control, including network availability, mobile network restrictions, device settings or technical issues.
SMS Service Providers
DUAL may use trusted third-party communications providers to help deliver and manage SMS communications.
Where necessary to provide the SMS service, information such as your mobile telephone number, communication preferences and SMS subscription status may be processed by providers acting on our behalf.
We do not sell your mobile telephone number or personal information.
Privacy & Your Personal Information
Our Privacy Policy explains how DUAL Strength + Fitness collects, uses, stores and shares personal information, including mobile telephone numbers.
Our Privacy Policy should be read alongside these SMS Terms & Conditions.
View Privacy PolicyChanges To These SMS Terms
We may update these SMS Terms & Conditions from time to time to reflect changes to our services, communications practices or applicable requirements.
The latest version of these terms will be published on the DUAL Strength + Fitness website.
Questions or Help
If you have any questions about our SMS communications, would like help with your communication preferences or have a question about these terms, please contact the DUAL team.
DUAL Strength + Fitness
Unit B, Blatchford Road
Horsham, West Sussex
RH13 5QR
Telephone: 01403 260707
Email: info@dualstrengthandfitness.co.uk
You're In Control
You can manage your SMS marketing preferences and opt out of promotional text messages using the instructions provided within our messages.
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